- In order to request a credit/refund for a client, you must submit a request form https://brandedbold.com/submit-a-ticket/
- Under “Request Type” you will choose Exception
- Under “Business Case” you will explain in full detail
- the reason for the request
- the source of the request (are you doing this proactively, or did the client ask for this?)
- all events/issues leading up to the request
- the exact amount of credit being requested
