Duplicate Domains
To ensure your domain always directs traffic to the intended environment, our system does not allow a domain to be added to multiple installs. A domain can only be applied to one environment at a time. The same domain cannot be added to multiple environments across any WP Engine accounts. You will see either of the following errors if you try to add a domain that is already associated with another environment.
If you see the following error then the domain has been added to another environment on your account. You must delete the domain name from the existing environment before adding it to the desired environment. You can use the search bar at the top of the User Portal to search for the domain across all of the accounts you have access to.
Domain name is already configured as a domain on the install “xyz”. Please choose a unique name.
If you see the following error then the domain has already been added to a different account. Proceed with the duplicate domain dispute process below to prove domain ownership and have the domain moved.
Domain name has already been taken.
Users with Advanced Tools access will have the option to mark a domain as duplicate at this point. This process allows the domain to be added to multiple installs, however the domain will not be active where it has been marked duplicate. All other users should proceed with the dispute process below.
Duplicate Domain Dispute Process
If you do not have access to the environment where the domain is currently applied, you will need to verify ownership of the domain so we can move it on your behalf.
Log in to your DNS host and add the following TXT record:
wpe-verification=yourenvironmentname
Be sure to replace yourenvironmentname above record with the specific name of the environment you’d like the domain added to, or we will not be able to verify the record.
For example: If your environment is mycoolsite.wpengine.com the record would be: wpe-verification=mycoolsite
Finally, contact WP Engine Support and we will help verify ownership via this DNS record add it to your User Portal.