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Process: Setting Up Client With Voice Answering (MAP Communications)

Table of Contents

The following information is needed:

Contact Info

  1. Business Name
  2. Office Address (Street Address, City, State and ZIP)
  3. Office Phone number
  4. Name of Primary Contact:
  5. Business Type (Ex: Family Law Firm)

Setup Info

  • Email Address (where leads should be sent)
  • Website URL
  • Office Hours (days and operating hours)
  • Call Forwarding Number (where qualified leads should be transferred – typically the client’s cell phone)
  • Answer Phrase (how the operators will greet the caller, i.e. “Thank you for calling Bold Digital, my name is CJ, how can I help you?)

Screening Info

  • Desired geographies (the city, county or states that the lead must live in for it to be considered “qualified”)
  • Desired practice areas / services (the types of cases or client types that would be considered “qualified”)
  • Custom Intake Questions (up to 5-6 questions the operators might ask to further screen the leads)

Once the information is received, forward it via email to our account manager, Brad Clark: [email protected]